Loss Mitigation Specialist
New
Z
ZippyManufactured housing finance
Please note that we are currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin.Full-TimeMiddle
SalaryWe offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
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Job Details
- Experience
- Minimum of three (3) years of mortgage servicing experience; three (3) to five (5) years of direct Loss Mitigation experience; three (3) to five (5) years of collections experience.
- Required Skills
- Microsoft ExcelFinancial analysisProcess improvement
Requirements
- Minimum of three (3) years of mortgage servicing experience.
- Three (3) to five (5) years of direct Loss Mitigation experience, including borrower hardship evaluation.
- Three (3) to five (5) years of collections experience in mortgage servicing, manufactured housing, or consumer lending.
- Strong working knowledge of mortgage servicing, default servicing, delinquency management, and bankruptcy processes.
- Demonstrated understanding of borrower financial information, including hardship letters, income documentation, and bank statements.
- Strong Microsoft Excel skills, including pivot tables, lookups, and data analysis.
- Excellent written and verbal communication skills for navigating sensitive borrower conversations.
- Ability to manage an active pipeline while balancing competing priorities and deadlines.
- Experience developing, improving, or documenting operational processes.
- Attention to detail and commitment to accurate documentation.
Responsibilities
- Manage an active pipeline of delinquent accounts requiring loss mitigation evaluation, follow-up, and resolution.
- Evaluate and recommend borrower assistance strategies including repayment plans, deferrals, loan modifications, and liquidations.
- Communicate clearly with borrowers regarding available options, required documentation, and decisions.
- Build and formalize a scalable Loss Mitigation operating model by developing standard operating procedures, workflows, and escalation paths.
- Identify operational gaps, inefficiencies, and risks to improve existing workflows.
- Develop and maintain reporting on pipeline activity, aging, borrower outcomes, and operational trends.
- Collaborate with Collections, Customer Service, Bankruptcy, Legal, and Compliance teams to ensure strategy alignment and process efficiency.
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