Strategic Account Specialist
New
B
BrilliantBranded merchandise
Remote USFull-TimeMiddle
SalaryBase salary $60,000-75,000 base salary, plus equity and benefits
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Job Details
- Experience
- 2+ years of experience in estimating, production planning, quoting, or a similar logistics-focused role
- Required Skills
- SalesforceAsanaZendeskWorkday
Requirements
- 2+ years of experience in estimating, production planning, quoting, or a similar logistics-focused role.
- Experience within a creative agency or branded merchandise industry is preferred.
- Exceptional attention to detail and strong ownership over your work.
- Ability to work quickly and accurately under tight timelines.
- Financial awareness with a strong focus on maintaining healthy margins.
- Proactive, solutions-oriented mindset with a collaborative approach.
- Strong written and verbal communication skills.
- Comfort working in a dynamic environment with shifting priorities.
- Familiarity with project management tools such as Wrike or Asana is a plus.
- Familiarity with ticketing systems such as Zendesk, Intercom, or Front is a plus.
Responsibilities
- Partner with Account Managers to build accurate, production-ready, and client-facing estimates.
- Communicate directly with vendors and suppliers to verify pricing, confirm inventory availability, and validate production timelines.
- Negotiate pricing when applicable to protect and maintain healthy project margins.
- Ensure all estimate details align with client requirements, packaging needs, shipping specifications, and feasibility constraints.
- Identify and include all necessary line items such as special packaging, rush charges, less-than-minimum fees, and additional handling costs.
- Create shipments and generate accurate shipping rates and tax calculations based on project specifications.
- Proactively follow up after estimates are shared to clarify questions, adjust details, and ensure client-facing teams are supported.
- Identify potential risks or discrepancies early and resolve them before they impact production, cost, or client experience.
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