Manager, CAL RN Operations
New
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Privia HealthHealthcare Operations
United StatesFull-TimeManager
Salary$85,000 to $100,000 in base pay
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Job Details
- Experience
- Minimum 3+ years of recent healthcare experience, including leadership in call center, telehealth, or care coordination.
- Required Skills
- EHRHIPAAData analytics
Requirements
- Active, unrestricted Registered Nurse (RN) license required in a compact state, Washington DC, California and Connecticut.
- Bachelor’s degree in Nursing (BSN) required; Master’s preferred.
- Minimum 3+ years of recent healthcare experience, including leadership in call center, telehealth, or care coordination.
- 2+ years in a nursing leadership or management capacity.
- Expertise in data analytics, reporting, and KPI monitoring (Excel, Microstrategy, SQL, or BI tools).
- Proficiency with EHR systems (Athena preferred), Clear Triage, and Microsoft Office/Google Workspace.
- Strong understanding of HIPAA, NCQA, and compliance frameworks in ambulatory care.
- Excellent communication, organizational, and leadership skills.
- Strong problem-solving and critical-thinking skills.
- Flexibility to provide occasional weekend/holiday coverage.
- Minimum 5 MBPS download and 3 MBPS upload internet speed for remote work.
Responsibilities
- Provide direct operational oversight and support for clinical teams to ensure service standards are met.
- Design and optimize scheduling, staffing, and queue management processes for 24/7 coverage.
- Collaborate with the Clinical Nurse Manager to align operational workflows with clinical protocols.
- Serve as an escalation point for real-time operational challenges and troubleshooting.
- Leverage data analytics to monitor call volumes, response times, and KPI achievement.
- Develop and maintain performance dashboards and scorecards for leadership reporting.
- Lead onboarding, training, and professional development for operational staff.
- Contribute to innovative program design to improve operational efficiency and patient experience.
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