Director, Professional Services (North America)

New

DotmaticsScientific Software

Remote - USAFull-TimeDirector

Salary168,313 - 227,718 USD per year

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Job Details

Significant leadership experience within Professional Services, consulting, or enterprise software delivery.
Experience leading managers and building high-performing regional organizations.
Proven ownership of commercial metrics including revenue, utilization, margin, forecasting, and capacity planning.
Experience leading complex customer implementations and executive governance.
Strong understanding of Statements of Work, project governance, scope management, and change control.
Experience working closely with Sales, PreSales, Support, Product, Customer Success, and Finance.
Experience building offshore, partner, or blended delivery models.
Experience in Scientific software, R&D informatics, ELN, LIMS, SDMS, lab automation, or scientific workflow software.
Knowledge of Life sciences, pharma, biotech, chemicals, CROs, or regulated research environments.
Familiarity with PSA, CRM, and project governance platforms such as OpenAir, Salesforce, or Jira.
Understanding of GxP or other regulated environments.

Lead and develop a high-performing management team across scientific implementation and regional delivery.
Drive regional services bookings, revenue, utilization, margin, forecasting, and delivery predictability.
Act as the senior Professional Services leader for strategic NAM customer engagements.
Build trusted executive relationships with customer stakeholders and lead executive governance.
Strengthen delivery operations by planning resources and developing scalable delivery capacity.
Partner closely with the Global PMO to ensure consistent delivery governance and standards.
Collaborate across Sales, PreSales, Support, Product, Finance, and Legal teams.

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