Professional Services Operations Specialist
New
G
GuidePoint SecurityCybersecurity
U.S. based onlyFull-Time
Salary not disclosed
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Job Details
- Required Skills
- SalesforceQuality AssuranceProcess improvementCRM
Requirements
- Demonstrated ability to maintain accuracy and catch errors in high-volume environments
- Experience identifying operational inefficiencies and implementing solutions
- Strong written and verbal communication skills
- Ability to work independently in a remote environment
- Analytical mindset with ability to think critically and propose solutions
- Proven organizational skills to manage multiple priorities and deadlines
- Willingness to learn and use AI-enabled tools
- Preferred: Experience with Salesforce.com or similar CRM platforms
- Preferred: Background in operations, cybersecurity, or professional services
- Preferred: Understanding of SOW development and contract management
Responsibilities
- Partner with Services Leadership to maintain and enhance project scoping information
- Ensure accuracy and completeness of client responses and requirements documentation
- Coordinate and manage Statements of Work (SOW), revision requests, and Change Orders
- Work with the Proposal Support Group (PSG) for accurate, timely, and valuable responses to client needs
- Establish consistency and standardization across various service offerings
- Operate Salesforce.com daily to create and maintain opportunities, cases, and contacts
- Identify workflow gaps and recommend actionable process improvements
- Perform quality assurance on proposals and project documentation
- Serve as a liaison between back-office, sales, and delivery teams
- Support services pipeline tracking and ad-hoc business projects
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