Senior Customer Success Engineer
New
B
BritiveCloud Security
Remote, USFull-TimeSenior
Salary125,000 - 175,000 USD per year
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Job Details
- Experience
- Minimum 5 years
- Required Skills
- AWSPythonSQLGCPAzureRESTful APIs
Requirements
- Minimum 5 years in a customer-facing technical post-sales role (e.g., CSE, TAM, Solutions Architect).
- Proven experience personally owning enterprise software deployments from scoping to handoff.
- Hands-on experience with Identity & Access Management (IAM) and Privileged Access Management (PAM).
- Working knowledge of IAM services in AWS, Azure, or GCP.
- Experience configuring PAM products for cloud and on-prem environments.
- Experience with enterprise identity providers: Microsoft Entra ID, Okta, or Ping Identity.
- Practical scripting skills in Python, Bash, or PowerShell.
- Fluency with REST APIs, JSON, and CLI tooling.
- Working SQL proficiency for investigating usage and audit data.
- Strong technical triage and troubleshooting discipline.
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
Responsibilities
- Lead end-to-end technical onboarding, including environment discovery, configuration, and production cutover.
- Configure and validate integrations across cloud platforms (AWS, Azure, GCP) and identity providers.
- Manage deployment plans, milestones, and risks within project management tools.
- Serve as the primary technical contact for assigned accounts, driving adoption and use-case expansion.
- Coordinate with internal teams on technical escalations, health monitoring, and resolution.
- Deliver customer-facing training, workshops, and best-practice reviews.
- Act as a feedback loop for Product and Engineering by documenting and championing enhancement requests.
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