Customer Success Engineer, VIP
New
W
WordPress VIPContent Management
US-based position. Candidates must be based in the United States, Global/24/7 coverage; requires weekday, weekend, holiday, and evening shiftsFull-TimeMiddle
Salary70,000 - 150,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- PHPGitHTMLCSSJavascriptKibanaRESTful APIsWordPressZendesk
Requirements
- Expertise in WordPress, including codebase, themes, plugins, block editor, e-commerce, WP-CLI, and hooks/filters.
- Proficiency in reading, writing, and troubleshooting HTML, CSS, PHP, and JavaScript.
- Strong understanding of web technologies: REST APIs, HTTP, DNS, domain management, reverse proxy, and version control (Git, SVN).
- Experience with software engineering practices including testing, build processes, and cloud infrastructures.
- Deep understanding of scalability, performance, and security in enterprise environments.
- Proficiency with monitoring and debugging tools such as Kibana and New Relic.
- Excellent written English communication skills.
- Experience in customer-facing roles within an enterprise support environment.
- Ability to work scheduled weekday, weekend, evening, and holiday shifts.
- Self-motivated work ethic and initiative-taking.
Responsibilities
- Provide high-quality technical support and consultation through Zendesk tickets and customer calls.
- Handle complex and urgent customer situations, including incident response and escalations.
- Perform in-depth debugging via log examination, code analysis, and collaboration with engineering teams.
- Provide architectural guidance to customers on WordPress implementations.
- Build and update internal and customer-facing documentation.
- Contribute to the continuous improvement of the platform, processes, and customer experience.
View Full Description & ApplyYou'll be redirected to the employer's site
