Customer Care Specialist
K
Koala HealthVeterinary Pharmacy
Applicants must reside in the United States, 9:30 a.m.–6:00 p.m. ETFull-TimeEntry
Salary18 USD per hour
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Job Details
- Experience
- Two or more years of customer service experience; at least one year of experience in veterinary care, healthcare, or a related medical setting
- Required Skills
- Customer serviceTechnical support
Requirements
- High school diploma or equivalent.
- Two or more years of customer service experience.
- At least one year of experience in veterinary care, healthcare, or a related medical setting.
- At least six months of professional experience using computers and web-based tools.
- Reliability and consistent availability to work Monday through Friday, 9:30 a.m.–6:00 p.m. ET.
- Broadband internet connection (DSL, cable, or fiber) with minimum 10 mbps download and 5 mbps upload.
- Ability to work in a private, distraction-free home environment.
- Excellent verbal and written communication skills.
- Strong attention to detail, sound judgment, and a customer-first mindset.
- Comfort working in a virtual, fast-paced environment.
Responsibilities
- Assist customers by phone and email with questions about our products, services, and their orders.
- Manage inbound and outbound calls and emails with professionalism, empathy, and care.
- Anticipate pet owners’ needs and proactively offer helpful solutions during every interaction.
- Take full ownership of customer concerns, working hands-on to resolve each issue from start to finish.
- Deliver a best-in-class customer experience while thriving in a fast-paced environment.
- Provide clear, patient technical support to customers navigating our website.
- Create a delightful experience during every customer interaction.
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