Customer Care Specialist
New
G
GoFundMeNonprofit Technology
RemoteFull-TimeMiddle
Salary$48,500 - $72,500
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Job Details
- Required Skills
- HTMLCSSCustomer serviceSlackCRM
Requirements
- Exceptional oral and written communication skills across phone, email, chat, and social channels.
- World-class organizational skills to manage customer questions and complex assignments.
- Strong emotional intelligence to empathize with unique customer challenges.
- Extremely process-oriented with resourcefulness in solving problems.
- Proven ability to work collaboratively in a highly-matrixed environment.
- Mission-driven mindset with a passion for supporting nonprofits.
- Proactive approach to uncovering opportunities and presenting recommendations.
- Customer service experience.
- Experience working with nonprofits (preferred).
- Knowledge of CRM/Ticketing systems with rigorous tracking (preferred).
- Basic HTML and CSS knowledge (preferred).
- Understanding of remote work tools like Slack, Zoom, and project management systems (preferred).
Responsibilities
- Use strong customer empathy to inspire nonprofits and build long-lasting relationships.
- Answer questions from a wide-range of nonprofits about GoFundMe Pro's products and services, including “How do I?” questions, technical troubleshooting and account related inquiries.
- Solve complex customer problems fast by collaborating across GoFundMe Pro teams.
- Become an expert on a state-of-the-art SaaS solution and how nonprofits use it to fundraise.
- Work as part of a team to deliver shared goals while also thriving autonomously.
- Improve processes, systems and customer interactions through aggressive innovation.
- Serve as the voice of our customers by passing along critical insights to our product team.
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