Customer Success Operations Coordinator
New
C
Cloverleaf CareHealthcare Services
All regions of the Philippines, 11:30pm - 8:30am Philippine Time (PHT), Monday to FridayFull-TimeMiddle
SalaryThis role is covered by our revised 2026 pay scale.
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent spoken and written English communication skills
- Experience
- 3+ years
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceTime Management
Requirements
- 3+ years of experience in a Customer Service Representative role.
- Excellent spoken and written English communication skills.
- Advanced computer skills with documents, sheets, and web applications.
- Excellent problem-solving skills.
- Highly organized, detail-oriented, and dependable.
- Strong time management skills.
- Strong phone-based customer service skills, preferably with international customers.
- Must demonstrate crystal clear phone call voice quality and clear HD video quality.
- Distraction-free and noise-free home office space.
- Ability to work 11:30pm - 8:30am Philippine Time (PHT).
- College degree.
Responsibilities
- Answer phone calls and deliver excellent customer service.
- Coordinate daily caregiver schedules and healthcare worker activities.
- Staff client visits by matching the best caregiver with each client.
- Support caregiver screening and hiring workflows.
- Manage the service delivery platform according to company standards.
- Communicate regularly with field staff to promote brand and retain talent.
- Build strong rapport with US-based team members.
- Prepare daily and weekly staffing and operations reports.
- Support payroll-related functions.
- Provide HR support to healthcare workers.
View Full Description & ApplyYou'll be redirected to the employer's site
