Regional IT Support Administrator
New
B
B LabNonprofit / Technology
Must be a resident of New York State at the start of employmentFull-TimeMiddle
Salary$85,000 - $102,000
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Job Details
- Experience
- Minimum 2+ work experience in a support/IT administrative role
- Required Skills
- CybersecurityGoogle WorkspaceNetworking
Requirements
- Minimum 2+ years of work experience in a support/IT administrative role.
- Technical knowledge of and comfort with troubleshooting macOS and Windows.
- Familiarity with cloud-based tools such as Google Workspace.
- Experience with mobile device management (MDM) platforms such as Jamf, Intune, or similar.
- Experience with device provisioning and endpoint management.
- Comfort providing remote technical support.
- Strong understanding of networking concepts and cybersecurity.
- Ability to drive a workstream independently.
- Must be a resident of New York State at the start of employment.
- Must be within commuting distance of the NYC office.
- Must hold U.S. work authorization without any time limitations or restrictions.
Responsibilities
- Serve as part of a shared, network-wide team providing day-to-day technical support to staff.
- Maintain and contribute to a shared network-wide knowledge base.
- Provision and de-provision accounts, hardware, and systems access for staff joining or leaving the organization.
- Configure, deploy, and maintain end user devices for staff within the region.
- Provide hands-on support for physical technology needs, including hardware troubleshooting and office equipment servicing.
- Coordinate with vendors or outside repair services for hardware issues when needed.
- Manage the physical logistics of endpoint provisioning and retrieval.
- Lead the regional rollout of new tools, systems, and workflows defined by central leadership.
- Provide training and support to regional staff on new systems and security practices.
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