Technical Support Specialist, Tier 1
New
C
CareerswiftTechnical Support
RemoteFull-TimeEntry
Salary20 - 27 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ year
- Required Skills
- SaaSNetworkingTroubleshootingTechnical supportCustomer support
Requirements
- 1+ year of technical support experience
- Strong troubleshooting and problem-solving skills
- Experience with a ticketing or support system
- Clear communication skills and a customer-focused approach
- Ability to work independently in a remote environment
- Reliable internet connection and suitable workspace
- SaaS or software support experience (preferred)
- Basic networking knowledge (preferred)
- CompTIA A+ or similar certification (preferred)
Responsibilities
- Handle first-line technical support requests
- Troubleshoot and resolve common technical issues
- Escalate complex issues with clear documentation
- Record solutions and update support documentation
- Meet established response and resolution targets
- Explain technical issues clearly to non-technical users
View Full Description & ApplyYou'll be redirected to the employer's site
