- Conduct workshops to gather business processes and technical requirements for AI, chat, and messaging initiatives.
- Translate requirements into detailed design specifications for platform integration.
- Configure the Quiq platform, including messaging channels, routing rules, intelligent agent workflows, and integrations.
- Provide strategic guidance and best practices for optimizing platform impact and operational efficiency.
- Develop and deliver training for administrators, contact center supervisors, and frontline agents.
- Act as a subject matter expert to troubleshoot and resolve implementation-related issues.
- Cultivate trusted relationships with customer stakeholders.
- Contribute to the refinement of professional services methodologies and best practices.
RESTful APIsSaaS