Technical Support Representative
New
S
SonicInternet Service Provider
Remote opportunityFull-TimeEntry
SalaryStarting Rate: $20/hr
Apply NowOpens the employer's application page
Job Details
- Languages
- Bilingual in Spanish is highly preferred
- Required Skills
- Customer serviceTroubleshootingData entryTechnical support
Requirements
- Ability to think logically and problem solve
- Friendly, can-do attitude
- Eagerness to learn
- Strong sense of urgency and self-motivation
- Ability to handle a fast-paced environment
- Effective verbal and written communication skills
- Interest in computers and the Internet
- Ability to manage competing priorities
- Accurate note-taking and data entry skills
- Excellent customer service skills
- Reliable home internet/wifi and a quiet workspace
- Bilingual in Spanish is highly preferred
Responsibilities
- Provide customer support and technical issue resolution via phone, email or SMS
- Configure customer equipment and software for internet connectivity
- Troubleshoot and resolve customer connectivity, email, and webhosting issues
- Collaborate with other employees to research and resolve issues
- Resolve internal tickets generated by staff to maintain productivity
- Deliver industry-leading customer care
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