Technical Support Specialist
New
G
GreenhouseSoftware, HR Tech
Anywhere in the United StatesFull-TimeMiddle
Salary55,800 - 63,500 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- SaaSZendeskTroubleshootingTechnical supportCustomer support
Requirements
- 2+ years customer-facing work experience on both email and live chat channels
- Experience using Zendesk required
- SaaS experience
- Excellent problem-solving and analytical skills
- Proven perseverance when resolving customer requests
- A passion for learning and sharing knowledge with others
- Excellent written and verbal communication skills with the ability to convey complex information to technical and non-technical audiences
Responsibilities
- Serve as first point of contact for all technical support communications – primarily but not limited to email and online chat – to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately
- Diagnose and resolve customer issues with products in the Greenhouse Suite, escalating as needed to ensure timely follow-up and satisfactory resolution
- Expand your knowledge of our products and technical skills via both training and practical experience
- Provide recommendations for continuous product and process improvement
- Complete additional projects and responsibilities as business needs require
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