POS Technical Support Specialist II
New
N
NorthMerchant Services
United States, One evening shift and one weekend shift per week requiredFull-TimeMiddle
Salary20 - 28 USD per hour
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Job Details
- Experience
- 3+ years experience in call center support of Oracle Simphony; 2+ years experience in technical customer service
- Required Skills
- Microsoft OfficeCustomer serviceGoogle WorkspaceTechnical support
Requirements
- High school diploma or equivalent.
- 3+ years experience in call center support of Oracle Simphony.
- 2+ years experience in technical customer service.
- Strong general knowledge of computers.
- Familiarity with Microsoft Office and/or Google Suite.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Ability to work one evening shift and one weekend shift per week.
Responsibilities
- Support technical questions for hardware, software, or networking for clients operating in Oracle Simphony and other POS systems.
- Fulfill incoming new or replacement hardware orders and configure hardware.
- Route tickets and calls to the appropriate persons as needed.
- Perform point-of-sale data entry tasks and hardware swaps.
- Perform filing of electronic documents and ensure stored information is accurate and complete.
- Assist team members in tracking all inventory, including RMAs.
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