- Respond to customer inquiries through email, phone, chat, and other approved communication channels.
- Coordinate customer requests, service inquiries, appointments, and follow-ups.
- Provide accurate information regarding services, procedures, and account-related questions.
- Monitor outstanding requests and follow up to ensure timely resolution.
- Maintain accurate customer records, correspondence, and service documentation.
- Coordinate with internal departments to resolve customer concerns and service issues.
- Process and update information using company systems and databases.
- Track customer interactions and maintain organized support records.
- Help identify recurring customer concerns and communicate trends to management.
- Assist with general administrative and operational duties as assigned.
Microsoft OfficeProblem SolvingCustomer service+3 more