Travel Operations Specialist
New
J
JobgetherLuxury Travel
Based in India, rotational or fixed U.S. shiftsFull-TimeMiddle
Salary$500–$600 USD per month
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Job Details
- Experience
- 1–2+ years of experience in travel operations, hospitality administration, client coordination, or a comparable role
- Required Skills
- Customer serviceAsanaQuickBooks
Requirements
- 1–2+ years of experience in travel operations, hospitality administration, client coordination, or a comparable role.
- Hands-on experience preparing or managing invoices using FreshBooks, QuickBooks, or a similar billing platform.
- Experience verifying or reconciling payments across multiple channels, including credit cards, bank transfers, and digital payment platforms.
- Strong attention to detail and the ability to identify discrepancies across several systems.
- Excellent written communication skills with the ability to produce polished, professional, and personable client messages.
- Strong organizational and multitasking abilities for managing time-sensitive tasks.
- Ability to work independently while following established processes and escalating issues as needed.
- Availability to work rotational or fixed U.S. shifts.
- Experience with itinerary-building platforms such as Travefy, Axus, TravelJoy, or Tourwriter is a plus.
- Background in luxury hospitality, premium travel, or high-touch customer service is preferred.
- Familiarity with task management and CRM platforms such as Asana is advantageous.
Responsibilities
- Take ownership of confirmed bookings after ticket issuance, creating and maintaining complete trip records with flight details, passenger information, seats, meal preferences, and frequent flyer details.
- Build and finalize client itineraries and prepare invoices using billing platforms such as FreshBooks.
- Deliver approved itineraries and invoices to clients using clear, warm, and professional messaging.
- Coordinate additional travel services, including airport transfers, seat selections, and special meals.
- Verify that payments have been received and correctly recorded before any client deliverable is sent.
- Maintain real-time accuracy across client management and billing systems, ensuring passenger information and payment status remain synchronized.
- Monitor assigned bookings closely and ensure no task remains unactioned for more than 30 minutes during the shift.
- Coordinate with ticketing and client service teams when booking changes or ticket-related issues arise.
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