Customer Success Operations Coordinator
New
C
Cloverleaf CareHealthcare Services
Located in India - any part of India, 9pm - 6am Indian Standard Time, Monday to FridayFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent spoken and written English skills
- Experience
- 3+ years
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceTime ManagementData entry
Requirements
- 3+ years of experience in a Customer Service Representative role.
- Excellent spoken and written English communication skills.
- Advanced computer skills with documents, sheets, and web applications.
- Excellent problem-solving skills.
- Highly organized, detail-oriented, and dependable.
- Strong time management skills.
- Strong phone-based customer service skills, preferably with international customers.
- Must demonstrate crystal clear phone call voice quality and clear HD video quality.
- Must have a distraction-free and noise-free home office space.
- Must be able to work 9pm - 6am Indian Standard Time, Monday to Friday.
- College degree (UG).
Responsibilities
- Answer phone calls and deliver excellent customer service.
- Coordinate daily caregiver schedules and healthcare worker activities.
- Staff client visits by matching the best caregiver with each client.
- Support caregiver screening and hiring workflows.
- Manage the service delivery platform according to company standards.
- Communicate regularly with field staff, build strong interpersonal relationships, and help retain the best talent.
- Build strong rapport and working relationships with US-based team members.
- Prepare daily and weekly staffing and operations reports.
- Support payroll-related functions.
- Provide HR support to healthcare workers.
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