Digital Customer Success Specialist
New
K
KintsugiSaaS, E-commerce
India, PhilippinesFull-TimeMiddle
Salary7,500 - 15,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- Problem SolvingWritten communicationCustomer SuccessSaaSTechnical supportCustomer support
Requirements
- 2+ years of experience in customer support, customer success, or a related role.
- Excellent written communication skills with a friendly, clear, and professional tone.
- Strong problem-solving skills and ability to quickly grasp technical concepts.
- Experience with SaaS products or technical support is a plus.
- Detail-oriented with strong organizational skills to manage multiple customer interactions efficiently.
- A proactive and empathetic approach to customer interactions.
Responsibilities
- Respond to customer inquiries via email and chat in a timely and professional manner.
- Troubleshoot common issues and guide customers through solutions.
- Ensure customers fully understand how to use our platform and its features.
- Escalate technical issues or complex concerns to the appropriate team while maintaining clear communication with the customer.
- Track and document customer interactions to identify trends and improve our support processes.
- Collaborate with the product and onboarding teams to provide proactive support and refine FAQs and help documentation.
- Maintain a high standard of customer service, ensuring every user feels supported and valued.
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