Customer Success Engineer, VIP
New
J
JobgetherWordPress Enterprise
Must be based in the United States, 24/7 support coverageFull-TimeMiddle
Salary70,000 - 150,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- PHPGitHTMLCSSJavascriptKibanaRESTful APIsWordPress
Requirements
- Must be based in the United States.
- Proven experience in a customer-facing technical role, particularly within enterprise support, solutions engineering, or customer success engineering.
- Strong hands-on expertise with WordPress core, themes, plugins, block editor, e-commerce, WP-CLI, hooks, filters, and imports.
- Proficiency in reading, writing, and troubleshooting code using PHP, JavaScript, HTML, and CSS.
- Strong understanding of web technologies, including REST APIs, HTTP, DNS, domain management, reverse proxies, and version control systems like Git and SVN.
- Experience with software engineering practices, including coding standards, source control, build processes, testing, and cloud infrastructure.
- Advanced understanding of scalability, performance, security, and reliability challenges in enterprise environments.
- Experience using monitoring, observability, and debugging tools such as Kibana and New Relic.
- Excellent written English and the ability to explain complex technical concepts clearly.
- Willingness to work scheduled shifts outside standard business hours, including weekends and holidays.
Responsibilities
- Provide advanced technical support and consultation through Zendesk tickets, customer calls, and other customer-facing channels.
- Troubleshoot complex and urgent technical issues, including incidents, escalations, application failures, and production problems.
- Investigate issues at the code level by analyzing logs, customer codebases, application behavior, and infrastructure configurations.
- Provide architectural guidance for enterprise WordPress implementations, with a focus on scalability, performance, security, and reliability.
- Apply deep knowledge of WordPress core concepts, themes, plugins, block editor functionality, e-commerce, WP-CLI, hooks, filters, imports, and related technologies.
- Collaborate with engineering and specialized technical teams to resolve high-impact customer problems and identify root causes.
- Create and maintain internal and customer-facing technical documentation, troubleshooting guides, and best practices.
- Participate in scheduled support coverage, including weekday and weekend shifts as well as some evening and holiday availability.
View Full Description & ApplyYou'll be redirected to the employer's site
