Client Services Team Lead
New
J
JobgetherCustomer Success
United StatesFull-TimeLead
SalaryWeekly performance-based compensation with additional leadership incentives.
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Job Details
- Required Skills
- LeadershipCustomer service
Requirements
- Previous leadership experience is preferred but not required; demonstrated potential to lead and support others is highly valued.
- Experience in customer service, client relations, sales, or another people-focused environment is beneficial.
- Strong verbal communication, active listening, and interpersonal skills.
- Organized, dependable, self-motivated, and capable of managing responsibilities independently.
- Comfortable working remotely and using Zoom and other virtual collaboration platforms.
- Positive, professional attitude with a genuine interest in helping clients and teammates succeed.
- Strong growth mindset and willingness to learn through coaching, mentorship, and ongoing training.
- Ability to collaborate effectively with remote teams while maintaining personal accountability.
- Access to a computer or laptop, reliable high-speed internet, webcam, microphone, and a quiet professional workspace is required.
Responsibilities
- Lead by example by delivering professional, responsive, and client-focused service in a fully remote environment.
- Support, coach, and mentor team members while encouraging accountability, collaboration, and continuous improvement.
- Build and maintain strong client relationships through virtual meetings and effective communication.
- Educate clients about available benefit programs and assist them throughout the enrollment process.
- Monitor team performance and contribute ideas that improve service quality, efficiency, and operational processes.
- Collaborate with leadership and colleagues to support broader growth initiatives and team objectives.
- Foster a positive, supportive, and accountable team culture centered on client needs and professional development.
- Participate in ongoing leadership training, coaching, and development activities.
- Help identify opportunities to improve team engagement, communication, and overall performance.
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