Client Services Coordinator
New
J
JobgetherHealthcare
The position is fully remote and is open to candidates who live and work physically within the United States.Full-TimeMiddle
Salary$60,000–$65,000 USD
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Job Details
- Experience
- 1+ year
- Required Skills
- Customer service
Requirements
- 1+ year of professional care coordination experience in a complex or fast-paced environment.
- Demonstrated experience delivering high-touch, concierge-level customer or client service.
- Exceptional written and verbal communication skills, with the ability to maintain a calm, professional, and reassuring presence.
- Strong ethical standards, personal integrity, discretion, and judgment when handling confidential information.
- Excellent organizational and attention-to-detail skills, with the ability to manage multiple priorities and evolving needs simultaneously.
- A proactive, positive, energetic, and client-focused approach.
- Ability to work effectively both independently and collaboratively with clinicians, researchers, healthcare providers, and other stakeholders.
- Strong problem-solving skills and the ability to navigate ambiguity while maintaining a high level of service.
- Comfort working with technology and the ability to quickly learn and use new tools, systems, and processes.
- Bachelor's degree in a relevant field (preferred).
Responsibilities
- Deliver a seamless, personalized, and concierge-level experience for clients managing serious or complex medical conditions.
- Proactively communicate with clients to understand and support their care needs, ensuring timely follow-up and responsive assistance.
- Coordinate client engagements from initial welcome and registration through ongoing services, appointments, follow-ups, and completion of action items.
- Build trusted relationships with clients through professionalism, empathy, responsiveness, and consistent attention to detail.
- Collaborate closely with clinicians and researchers as part of an integrated client care team, leveraging available resources to identify effective care solutions.
- Coordinate scheduling and billing activities with physician offices and external service providers, including concierge nursing and molecular profiling organizations.
- Manage the details surrounding client meetings and ensure that agreed-upon actions, follow-ups, and deliverables are completed.
- Partner with research teams to support clinical trial eligibility assessments and enrollment processes.
- Help clients navigate complex healthcare systems and access relevant resources and services with confidence.
- Maintain discretion and high standards of confidentiality when handling sensitive client and healthcare information.
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