Team Lead
New
H
HelpwareCustomer Experience
KY or VA, USAFull-TimeLead
Salary44,000 USD per year
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Job Details
- Experience
- 1+ years
- Required Skills
- Customer serviceCoaching
Requirements
- 1+ years of experience in BPO call center
- Outstanding verbal and written communication skills in business terms
- Ability to maintain confidentiality of proprietary information
- Strong multitasking and prioritization skills
- Solid problem-solving abilities
- Strong organizational skills
- Ability to adapt quickly and think on your feet
- High school diploma or equivalent
Responsibilities
- Provide daily operational direction and communication to assigned employees.
- Evaluate processes and procedures to improve operations, efficiency, and service.
- Provide statistical and performance feedback and coaching to team members.
- Administer performance reviews and provide coaching for skill improvement.
- Manage and motivate customer service representatives to meet KPIs and business standards.
- Utilize various internal and client-based tools for customer support.
- Maintain a fully dedicated 40-hour work week.
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