Senior Implementation Specialist
New
I
Interra HealthHealthcare Technology
Work from anywhere in US., Core collaboration hours (10:00 AM – 3:00 PM ET)Full-TimeSenior
Salary$104.5K - $110K
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-5 years
- Required Skills
- Project ManagementSalesforceMicrosoft OfficeRESTful APIsSaaS
Requirements
- Bachelor’s degree or equivalent experience
- 2-5 years of experience in a customer implementation role
- Previous experience with a Medical EHR/EMR, Practice Management System, or healthcare SaaS company
- Experience onboarding customers in an API environment
- Ability to maneuver through and interpret customer agreements
- Proficient in the use of Microsoft Office
- Ability to create Statements of Work (SOW) and project plans
- Excellent verbal and written communication and presentation skills
- Exceptional customer service orientation
- Ability to work independently as well as on a team
Responsibilities
- Complete implementation and setup steps for newly signed customers within our product
- Work one-on-one with clients to implement the DoseSpot & pVerify products across various applications
- Proactively manage the implementation process end-to-end to achieve clients' target timelines and goals
- Partner with Sales, Account Management, and Technical Support to ensure seamless hand-offs
- Collaborate with Product and Engineering teams to improve and troubleshoot client issues
- Manage short- and long-term projects to ensure successful integration
- Utilize Salesforce to track customer interactions and project status
- Identify and lead process improvement projects to enhance efficiency and customer satisfaction
- Mentor and train new team members
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