Implementation Specialist
New
I
Interra HealthHealthcare Technology
USA - Remote, Preference for Eastern time zones; core collaboration hours 10:00 AM – 3:00 PM ET.Full-TimeMiddle
Salary$60K - $80K
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Job Details
- Experience
- Minimum of three (3) years
- Required Skills
- Project ManagementSalesforceMicrosoft Office SuiteCustomer Success
Requirements
- High school diploma or equivalent.
- Minimum of three (3) years’ experience in a customer-facing role.
- Deep experience onboarding customers in an API environment.
- Proficiency in the use of Microsoft Office Suite.
- Experience using Salesforce to track customer interactions and initiatives.
- Excellent verbal and written communication and presentation skills.
- Strong project management and problem-solving skills.
- Ability to multitask and manage short- and long-term projects.
- Detail-oriented with the ability to work independently and as part of a team.
- Customer-oriented with exceptional service delivery through phone and email.
Responsibilities
- Complete implementation and setup steps for newly signed customers within our product.
- Interpret customer agreements to set up the implementation process.
- Work closely with the development team on setting up technical integrations and configurations as needed.
- Create documentation and training materials to provide support for customers and product end users.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Maintain regular and proactive contact with integration customers and serve as the main point of contact.
- Report on project progress with a focus on driving to meet or exceed milestone timelines.
- Utilize Salesforce to track customer interactions, initiatives, and delivery of contractual obligations.
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