Quantum Success Engineer
New
I
IonQQuantum Computing
Remote, USFull-TimeSenior
Salary$128,445 — $183,450 USD
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Job Details
- Experience
- 5+ years
- Required Skills
- PythonData AnalysisTechnical support
Requirements
- MS in Physics, Computer Science, or a related technical field, especially with computational focus OR Graduate-level training or equivalent hands-on experience in a computational, quantitative field
- 5+ years of experience in technical customer-facing roles or equivalent, with a proven track record of performance and goal achievement
- Experience in user support, developer relations, solutions engineering, or another technical role involving user enablement
- Hands-on experience with Python and Jupyter Notebook, Google Colab, or similar platforms
- Demonstrated experience communicating technical concepts to business stakeholders and technical subject matter experts
- Ability to effectively translate among domains including physics, computer science, and business
- Commitment to continuous learning and upskilling in the quantum computing field
Responsibilities
- Become a subject matter expert on IonQ’s user-facing quantum computing software, production systems, and ecosystem integrations
- Answer user questions, troubleshoot incidents, and assist with internal investigation, acting as the primary interface between IonQ customers and our software and system operations teams
- Provide technical implementation guidance to customers regarding platform administration, software integration, workflow orchestration, and other topics
- Facilitate onboarding sessions to help new users get up and running on IonQ systems
- Collect customer feedback and feature requests, identify challenges and technical blockers, and advocate for customer-driven improvement to IonQ’s core products
- Contribute to developer documentation, training materials, new feature demos, and other enablement-focused content
- Support the development of internal tools, metrics, and processes for understanding and monitoring how customers use IonQ products and what they need to be successful
- Participate in on-site customer engagements, industry conferences, and other events to connect with IonQ customers and the broader quantum community
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