Commercial Operations Manager
D
DayshapeSaaS Technology
United KingdomFull-TimeManager
SalarySalary c. £50,000 - £60,000, dependent on experience
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Job Details
- Required Skills
- Project ManagementData AnalysisBusiness OperationsHubSpotCRM
Requirements
- Experience in Commercial Operations, Revenue Operations, Sales Operations, Business Operations, or a similar role.
- Strong analytical skills with the ability to interpret complex datasets and communicate insights clearly.
- Experience supporting multiple commercial functions, including Sales, Customer Success, and Marketing.
- Demonstrable experience preparing executive and Board-level reporting.
- Advanced proficiency in spreadsheet modelling and reporting tools.
- Experience using CRM platforms like HubSpot.
- Strong project management and organisational skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Confident communicating new ideas and challenging the status quo.
Responsibilities
- Develop and maintain commercial reporting frameworks for pipeline, bookings, revenue performance, and customer metrics.
- Prepare weekly, monthly, and quarterly commercial performance reports for executive leadership and Board packs.
- Manage and optimize sales processes, workflows, and CRM data quality.
- Support sales forecasting, territory planning, account segmentation, and sales performance dashboards.
- Establish reporting on customer health, retention, renewals, and expansion opportunities.
- Track marketing campaign performance, lead generation effectiveness, and return on investment.
- Act as a key administrator for commercial systems and identify opportunities to automate manual processes.
- Facilitate cross-functional collaboration between Sales, Customer Success, Marketing, and Finance.
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