Account Manager
New
L
LeverSaaS, Talent Acquisition
San Francisco, CAFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementData AnalysisPresentation skillsCustomer SuccessSaaSAccount Management
Requirements
- 3+ years of customer relationship or account management experience in software as a service (SaaS).
- Solutions and results-oriented mindset with strong empathy for customers.
- Proven experience in customer-facing roles, including account analysis and identifying churn/growth signals.
- Strong project management and time management capabilities.
- Experience facilitating meetings and delivering product training to diverse customer user groups.
- Demonstrated ability to deliver value-based communications.
- Experience in opportunity identification for account expansion and revenue growth.
- Ability to work effectively in a fast-growing startup environment.
- Must be able to successfully complete certifications for Product, Reports, and Lever Talent Intelligence (LTI).
Responsibilities
- Conduct regular customer check-ins, impact reviews, and account health audits to ensure alignment and value realization.
- Develop and deliver product training, webinars, and best practice sessions for diverse customer stakeholders.
- Analyze customer accounts to identify churn signals, growth opportunities, and strategic account expansion.
- Collaborate cross-functionally with Sales and Customer Success teams to manage renewals and upsell engagements.
- Act as the internal voice of the customer, establishing feedback loops to inform product development.
- Prioritize workloads and manage project timelines to maintain high-quality customer relationships and meet renewal deadlines.
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