Director, Technical Account Manager
New
D
DragosOT Cybersecurity
United StatesFull-TimeDirector
SalarySalary: 245,000
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Job Details
- Required Skills
- Project ManagementCybersecurityElasticSearchStakeholder management
Requirements
- Significant and relevant experience leading a customer-facing team
- Experience working in security at an industrial company such as energy or manufacturing
- Experience in SIEM technologies such as Splunk or Elastic
- Advanced skills in network traffic analysis
- Ability to manage multiple stakeholders and projects
- Excellent time-management and organizational skills
- Willingness to travel 25%
Responsibilities
- Build, mentor, and coach a world-class technical account management team for customer success
- Elevate each TAM, filling in educational gaps as necessary
- Develop a deep understanding of Dragos Platform capabilities and industry-specific challenges
- Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives
- Act as an escalation point between customers and internal teams, partnered alongside the Customer Success Manager team
- Work with the TAM team to uncover customer use cases, workflows, and pain points
- Work closely with Engineering and Product Management leadership to guide the development of the Platform
- Participate in the roadmap product planning and release cycle to advocate for customers’ needs
- Improve on frameworks, methodologies, and tools to power team growth
- Establish key metrics and report to leadership on KPIs to track team performance
- Champion AI to drive team improvement and help operationalize use cases
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