Client Care Specialist
New
C
ClearCaptionsTelecommunications
United StatesFull-TimeMiddle
Salary19 - 20 USD per hour
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Job Details
- Experience
- A minimum of two (2) years of experience in customer service is required.
- Required Skills
- SalesforceMicrosoft OfficeProblem SolvingCustomer serviceTime ManagementTechnical support
Requirements
- High school diploma or equivalent.
- Minimum of two (2) years of experience in customer service.
- Proficiency in Microsoft Office Suite and virtual communication tools (e.g., Slack, Teams).
- Strong verbal and written communication, presentation, and problem-solving skills.
- Ability to work flexible schedules, including evenings and weekends.
- Ability to conduct needs-based conversations and provide technical guidance.
- Proven track record of identifying customer needs and resolving issues.
- Demonstrated ability to maintain discretion and confidentiality.
- Reliable and predictable attendance.
Responsibilities
- Respond to inbound and outbound phone, chat, and email contacts.
- Provide feature training and installation support for ClearCaptions products.
- Meet or exceed weekly and monthly service level and performance metrics.
- Manage customer interactions and data entry within Salesforce CRM.
- Resolve customer issues with empathy, reassurance, and solution-focused guidance.
- Collaborate with peers and leadership to improve outreach strategies and experience flows.
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