Client Enrollment Specialist
New
T
ThriveworksMental Health
United StatesFull-TimeMiddle
Salary$40,000 - $60,000 / year
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Job Details
- Required Skills
- SalesforceCustomer serviceGoogle Workspace
Requirements
- Sales experience is required.
- Demonstrated success in a high-volume sales environment, preferably inside sales, phone sales, healthcare, digital health, or a similar industry.
- Proven ability to influence, persuade, overcome objections, and close sales.
- Strong customer service and call center experience required.
- Strong verbal and written communication skills.
- Exceptional listening, relationship-building, and problem-solving skills.
- Ability to communicate professionally and empathetically with a diverse range of clients.
- Strong attention to detail and organizational skills.
- Ability to multitask and navigate multiple systems while actively engaging with clients.
- High proficiency with Google Workspace, including Docs, Sheets, and Gmail.
- Must have a designated, quiet workspace that allows for client confidentiality and compliance with HIPAA requirements.
- Reliable high-speed internet connection and ability to meet the technology requirements of a remote call center environment.
Responsibilities
- Convert inbound inquiries into scheduled appointments through consultative sales techniques.
- Build trust quickly by understanding each prospective client's unique needs, concerns, and goals.
- Confidently guide prospective clients through the decision-making process using empathy, active listening, and solution-oriented conversations.
- Effectively communicate the value of Thriveworks' mental health services.
- Ask for the commitment and confidently close enrollment opportunities.
- Utilize proven sales techniques to overcome objections while maintaining a compassionate, client-first approach.
- Recommend alternative providers, appointment options, or services when the client's preferred choice is unavailable.
- Maximize conversion opportunities while ensuring each client receives an exceptional experience.
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