Virtual Client Relationship Specialist
New
J
JobgetherCustomer Success
Based in the United StatesFull-TimeEntry
SalaryWeekly compensation with opportunities for performance-based bonuses.
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Job Details
- Required Skills
- Customer serviceTime ManagementClient relationship management
Requirements
- Excellent verbal and written communication skills with the ability to build rapport and explain information clearly.
- Strong interpersonal and relationship-building abilities, with a professional and client-focused approach.
- Positive attitude, adaptability, and willingness to learn new processes, tools, and industry knowledge.
- Strong self-motivation, accountability, organization, and time-management skills.
- Ability to work independently in a remote environment while contributing effectively to a collaborative team.
- Demonstrated professionalism, reliability, integrity, and commitment to providing a high-quality client experience.
- Must be at least 18 years old.
- Access to a computer or laptop, reliable high-speed internet, webcam, microphone, and a quiet professional workspace.
Responsibilities
- Meet with clients virtually through Zoom and other online communication platforms to understand their needs and provide responsive support.
- Build lasting client relationships through professional communication, active listening, reliable follow-up, and exceptional customer service.
- Educate individuals and families about available supplemental benefit programs and help them understand their options.
- Answer client questions and guide individuals through enrollment processes and required information.
- Maintain accurate client records and ensure follow-up communications are completed in a timely manner.
- Manage daily activities and schedules independently while remaining engaged with a collaborative remote team.
- Participate in ongoing virtual training, coaching, mentorship, and professional development programs.
- Apply feedback and continuously strengthen communication, relationship-building, problem-solving, and client-service capabilities.
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