Client Support Specialist
New
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Lyra HealthMental Health Care
United States, Sunday - Thursday 11:30am - 8pm PT or Tuesday - Saturday 11:30am - 8pm PTFull-TimeEntry
Salary$24 - $24 an hour
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Job Details
- Experience
- Minimum 1 year of direct experience in a customer support, customer service, or high-touch service role.
- Required Skills
- SalesforceCommunication SkillsCustomer serviceZendeskCRMCustomer support
Requirements
- Minimum 1 year of direct experience in a customer support, customer service, or high-touch service role.
- Exceptional writing skills with the ability to convey information clearly, concisely, and warmly.
- Proficiency or quick learning ability with CRM tools, Zendesk, Salesforce, and chat platforms.
- Flexibility to work evenings, weekends, and holidays as part of the coverage schedule.
- Ability to work assigned shifts: Sunday-Thursday or Tuesday-Saturday, 11:30am - 8pm PT.
- Strong verbal and written communication skills.
- Experience working remotely is a plus.
- Prior experience working in healthcare or a technology environment is preferred.
Responsibilities
- Conduct needs assessments and educate clients about Lyra’s services and benefit offerings.
- Prioritize client safety and wellbeing by recognizing potential concerns and escalating to clinical teams.
- Manage high-volume inbound channels, including calls, emails, and chats, while pivoting between them as needed.
- Demonstrate strong time management and flexibility in handling unexpected workday demands.
- Engage in frequent feedback and self-assessment to identify strengths and growth areas.
- Collaborate effectively within a structured team environment.
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