Help Desk Support Specialist
New
N
NüvitekIT Services
United States, weekdays EST but may include weekends periodicallyFull-TimeMiddle
Salary65,000 - 75,000 USD per year
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Job Details
- Experience
- 4+ years of relevant experience preferred
- Required Skills
- AgileTroubleshootingTechnical support
Requirements
- Bachelor’s degree in IT.
- 4+ years of relevant experience preferred.
- Strong analytical and organizational skills with attention to detail.
- Strong interpersonal skills and ability to work collaboratively.
- Experience supporting users of Microsoft products.
- Excellent written and verbal communication skills.
- Ability to work remotely in an isolated environment with a reliable internet connection.
- Willingness to work a primary shift on weekdays EST, with periodic weekend shifts.
Responsibilities
- Support the operation of a 24x7 Help Desk providing technical assistance for software maintenance.
- Provide technical support for COTS products, custom desktop and web applications, databases, and user account administration.
- Respond to system user requests for assistance.
- Perform on-the-spot diagnostic evaluations and resolve issues over the phone or escalate to the appropriate tier.
- Collaborate with developers and engineers in an Agile environment to support data applications and migration strategies.
- Identify and solve technical problems and suggest process enhancements for continuous improvement.
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