Associate Account Manager
M
MarqetaFintech
This role can be performed remotely anywhere within Ontario or British Columbia, Canada.Full-TimeEntry
Salary84,000 - 105,000
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Job Details
- Experience
- 1 - 3 years of experience
- Required Skills
- Project ManagementData AnalysisSalesforceMicrosoft ExcelCustomer SuccessGoogle SheetsAccount Management
Requirements
- 1 - 3 years of experience in account management, customer success, operations, business development, or a related field.
- Exceptional organization and follow-through capabilities.
- Strong written and verbal communication skills.
- Proficiency in Excel and Google Sheets, including pivot tables, VLOOKUPs, and IF/SUMIF formulas.
- Strong process-oriented mindset with the ability to document and improve existing workflows.
- Self-starter mentality with the ability to take ownership of tasks.
- Strong team player with experience collaborating across multiple functional teams.
Responsibilities
- Serve as the primary point of contact for a portfolio of customers in Marqeta's Core Segment.
- Manage day-to-day operational needs including support tickets, program inquiries, and configuration questions.
- Perform in-depth analysis to identify macro, business, technology, and pipeline trends for key customers.
- Document and improve operational processes and standardize templates and playbooks for the Account Management team.
- Support senior Account Managers with preparation of customer-facing materials such as QBRs and executive briefing decks.
- Partner with cross-functional teams like Product, Engineering, and Compliance to track and close open action items.
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