Mid-Market Account Manager
New
J
JobgetherSaaS / Technology
CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 3 years
- Required Skills
- SalesforceMicrosoft ExcelNegotiationSaaSPowerPointAccount ManagementCRM
Requirements
- Bachelor’s degree or post-secondary qualification, preferably in business or a related discipline.
- At least 3 years of experience successfully managing client relationships and generating revenue through upselling, cross-selling, or account expansion.
- Proven ability to manage a portfolio of customers while consistently working toward revenue and retention targets.
- Strong consultative selling, negotiation, relationship-building, and problem-solving skills.
- Excellent written, verbal, presentation, and interpersonal communication abilities.
- Strong time-management and organizational skills, with the ability to prioritize multiple accounts and opportunities effectively.
- Outgoing, personable, commercially driven, and collaborative approach to customer engagement.
- Ability to thrive in a fast-paced, dynamic environment.
- SaaS or technology sales experience is preferred.
- Experience working with global customers or geographically distributed client portfolios is an advantage.
- Proficiency with Microsoft Office, particularly Excel and PowerPoint.
- Experience with CRM and sales technologies such as Salesforce is desirable.
Responsibilities
- Drive net dollar retention across an assigned portfolio by identifying and closing upsell and cross-sell opportunities.
- Manage client contract renewals, negotiating terms that support increased Annual Recurring Revenue and long-term customer relationships.
- Identify, develop, and close new land and expand opportunities within existing accounts.
- Build strong relationships with key client stakeholders and develop a deep understanding of their business objectives, challenges, and priorities.
- Prepare proposals, presentations, and other client-facing materials to support account growth and sales activities.
- Maintain accurate sales pipeline information and provide regular monthly and quarterly reporting on opportunities and performance.
- Develop a strong understanding of subscription models, product capabilities, and new releases to confidently address customer questions and position relevant solutions.
- Collaborate closely with internal teams to support the customer lifecycle and ensure client needs are effectively addressed.
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