Manager, Account Management
New
S
ShareGateB2B SaaS
CanadaFull-TimeManager
SalaryBase salary of $110,000–$130,000 CAD, with target OTE of $170,000–$200,000 CAD
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Job Details
- Experience
- 2+ years of experience managing an Account Management or Customer Success team
- Required Skills
- Customer SuccessHubSpotAccount ManagementCRM
Requirements
- 2+ years of experience managing an Account Management or Customer Success team with direct accountability for renewal and expansion performance.
- Demonstrated success achieving retention, revenue, and expansion targets in a B2B SaaS or technology environment.
- Experience managing both high-volume, transactional renewal motions and strategic, consultative customer relationships.
- Strong commercial and analytical capabilities, with the ability to interpret pipeline data, forecast accurately, and translate insights into action.
- Proven ability to lead teams through organizational or process change.
- Strong coaching skills, including the ability to provide direct, actionable feedback.
- A builder mindset with the ability to experiment, evaluate results, and adapt strategies.
- Practical experience using AI tools to analyze CRM data and improve productivity.
- Ability to work cross-functionally with Revenue Operations, Finance, Legal, and other stakeholders.
Responsibilities
- Lead a team of 4–8 Account Managers and drive performance against team-level Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and expansion targets.
- Transform the existing high-velocity renewal motion into a structured, segmented, and expansion-focused approach.
- Build proactive renewal strategies that identify opportunities and risks early.
- Drive cross-sell growth across the existing customer base by coaching Account Managers.
- Coach team members through weekly 1:1s, pipeline reviews, live deal observation, and practical feedback.
- Maintain accurate and reliable forecasting by enforcing strong CRM and pipeline hygiene.
- Develop and improve account management playbooks, processes, and sales strategies based on performance data.
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