Senior Technical Consultant, ServiceNow
A
AHEADEnterprise Service Management
Gurugram, HaryanaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 6+ years
- Required Skills
- AgileJavascriptRESTful APIsDevOpsServiceNow
Requirements
- 6+ years of professional experience in the ServiceNow domain.
- Deep core-platform expertise: Integrations, Integration Hub, Flows, Portals, Workspaces, and Imports.
- Architecture mindset focused on performance tuning, scalability, and upgrades.
- Proven leadership in at least one suite beyond ITSM and Service Portal (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM).
- Advanced JavaScript and Glide API skills.
- Experience designing and consuming REST integrations, auth schemes, and data-import pipelines.
- Proficiency in modern UI development: Service Portal, UI Builder, Workspace, and Catalog/Record Producers.
- Experience with Agile/Scrum rituals and story-point estimation.
- Strong understanding of version control, unit testing, and coding best practices.
- Familiarity with cloud platforms, DevOps toolchains, or RPA.
- ServiceNow CSA, CAD, or CIS certifications are preferred but not mandatory.
Responsibilities
- Translate requirements into secure, scalable solutions following platform best practices.
- Conduct client and internal technical demonstrations.
- Participate in Agile ceremonies and identify technical risks during planning.
- Build and extend core-platform features, integrations, and application functionality.
- Enforce coding standards, perform peer reviews, and manage deployments including cutover and rollback.
- Own defect resolution during UAT and hyper-care phases.
- Coach technical consultants and junior developers through actionable feedback.
- Lead delivery across core ITSM, Service Portal, and at least one secondary suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM).
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