Call Center Representative
W
Winning AssistantsHealthcare
Philippines, 8:00 AM - 5:00 PM Eastern Daylight Time, Monday – FridayFull-TimeEntry
Salary5 - 6 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- At least 1 year
- Required Skills
- Customer serviceData entry
Requirements
- At least 1 year of experience in a call center or customer service role.
- Experience in healthcare, dermatology, or a medical office setting.
- Familiarity with insurance verification and prior authorization processes.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Proficiency with CRM systems and basic computer applications.
- Must speak and write English clearly and professionally.
- Reliable laptop or desktop computer.
- Stable high-speed internet connection (minimum 25 Mbps).
- Noise-canceling headset.
- Working webcam for virtual meetings.
- Quiet and professional work environment.
Responsibilities
- Answer and manage incoming calls in a timely and professional manner.
- Schedule, reschedule, and confirm patient appointments.
- Provide general information about services, procedures, and clinic policies.
- Verify patient insurance coverage and eligibility.
- Assist with prior authorization requests and follow-ups.
- Coordinate with internal teams regarding patient needs and documentation.
- Accurately document all patient interactions in the system.
- Handle patient concerns and escalate issues when necessary.
- Maintain patient confidentiality and comply with HIPAA regulations.
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