Membership Concierge Representative
New
I
iSupport WorldwideClient Services
Pasig, Metro Manila, PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent English proficiency
- Experience
- Minimum 2 years
- Required Skills
- Microsoft ExcelProblem SolvingCustomer serviceAccount Management
Requirements
- Bachelor's degree in any field.
- Minimum 2 years of customer service experience in a contact centre, customer support, or service-oriented environment.
- Advanced proficiency in Microsoft Excel, including Pivot Tables, Conditional Formatting, Charts, and Data Tables.
- Experience using click-to-chat platforms, phone systems, email applications, and Microsoft Office tools.
- Strong and professional written, verbal, and telephone communication skills with fluent English proficiency.
- Ability to multitask across calls, chats, emails, and multiple software applications simultaneously.
- Strong problem-solving abilities with a customer-focused mindset.
- Ability to handle sensitive, emotional, or challenging customer situations with professionalism and empathy.
- Flexible and willing to work on weekends, holidays, and changing schedules when business needs require.
Responsibilities
- Handle customer inquiries and support requests through phone, click-to-chat, email, voicemail, and other communication channels.
- Manage and resolve escalated customer concerns in a timely and professional manner.
- Provide accurate information regarding products, services, billing concerns, and existing customer orders.
- Process customer orders received through phone, email, voicemail, and other authorised channels.
- Investigate customer concerns and determine appropriate solutions based on customer needs.
- Support sales initiatives by recommending related products, services, or promotional offers.
- Maintain effective communication with internal departments to ensure issue resolution.
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