Infringement Manager
New
J
JobgetherLegal, Trust & Safety
Remote work flexibility within the United States.Full-TimeManager
SalaryUSA Tier 1 locations: $110,000 - $120,000 USD; USA Tier 2 locations: $105,000 - $115,000 USD; USA Tier 3 locations: $100,000 - $110,000 USD
Apply NowOpens the employer's application page
Job Details
- Experience
- 7+ years
- Required Skills
- People ManagementConfluenceGoogle WorkspaceZendesk
Requirements
- 7+ years of experience in copyright enforcement, digital rights management, trust & safety, content moderation, legal operations, or a related discipline.
- Significant experience working within music, digital media, content distribution, or online platform environments.
- 3+ years of experience managing teams, including coaching, performance development, and building high-performing operational groups.
- Strong knowledge of DMCA processes, copyright and trademark enforcement, takedown procedures, and digital rights management practices.
- Excellent investigative abilities, attention to detail, and critical-thinking skills when handling complex or sensitive cases.
- Ability to manage confidential information with professionalism, discretion, and sound judgment.
- Strong written and verbal communication skills, with the ability to create clear documentation and collaborate effectively across departments.
- Experience using operational, workflow, and documentation tools such as Airtable, Google Workspace, Zendesk, Confluence, or similar platforms.
- Data-driven mindset with experience improving processes, optimizing workflows, and using insights to improve operational outcomes.
- Collaborative and proactive approach with a passion for protecting creators and applying policies fairly and consistently.
Responsibilities
- Lead and support a team of Infringement Specialists through coaching, performance management, training, and ongoing development.
- Oversee infringement case queues across multiple categories, ensuring accurate, consistent, and timely resolution of claims.
- Provide operational guidance through team check-ins, case reviews, escalations, and quality evaluations.
- Partner with legal stakeholders to manage sensitive or high-risk cases and ensure decisions align with applicable policies and legal requirements.
- Collaborate with quality, creator support, engineering, fraud, finance, and operations teams to improve workflows and strengthen prevention strategies.
- Review complex and high-impact cases, providing expertise and recommendations to maintain enforcement consistency.
- Monitor team performance metrics, establish KPIs, identify trends, and use data insights to improve operational effectiveness.
- Develop and refine documentation, processes, and tools that support scalable enforcement operations.
- Drive onboarding programs, knowledge sharing, and continuous learning initiatives for team members.
- Stay current on copyright, trademark, digital rights management, and online platform enforcement trends to improve practices and outcomes.
View Full Description & ApplyYou'll be redirected to the employer's site
