Infringement Manager
D
DistroKidMusic, Digital Media
Remote - USAFull-TimeManager
Salary100,000 - 120,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- ConfluenceGoogle WorkspaceZendesk
Requirements
- 7+ years of experience in copyright enforcement, digital rights management, trust & safety, legal operations, content moderation, or a closely related field.
- Significant experience within the music, digital media, or online platform industry.
- 3+ years of people management experience, including coaching, performance management, and leading operational teams.
- Strong working knowledge of the Digital Millennium Copyright Act (DMCA), copyright and trademark enforcement, and takedown procedures.
- Proven ability to handle sensitive information with discretion and a solutions-oriented approach.
- Exceptional written and verbal communication skills.
- Familiarity with Airtable, Google Workspace, Claude Code, Zendesk, and Confluence.
- Demonstrated success improving operational processes through data-driven decision making and workflow optimization.
Responsibilities
- Manage a team of Infringement Specialists, providing daily support, coaching, and regular performance feedback to promote growth, accountability, and quality work.
- Oversee queue activity across multiple infringement categories, ensuring timely, accurate, and consistent resolution of copyright, trademark, and impersonation claims.
- Act as the operational lead for the Infringement team, including team check-ins, claim reviews, and handling urgent or escalated issues.
- Serve as a liaison to the Legal team, escalating high-risk or delicate matters and ensuring claim decisions remain aligned with legal guidance and platform policy.
- Serve as a key partner for infringement prevention, partnering directly with the Quality Control team as needed to help design, evaluate, and improve prevention tools.
- Work with Creator Services to address artist concerns and manage high-sensitivity cases.
- Own team performance metrics and reporting, using data to identify trends, improve operational performance, establish KPIs, and inform team priorities.
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