Client Success Manager - Emerging Accounts
New
J
JobgetherHealthcare
Based in United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Data AnalysisMicrosoft ExcelCustomer SuccessAccount ManagementReportingCross-functional collaborationRelationship management
Requirements
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- 2+ years of experience managing small business or emerging account portfolios.
- Proven success in adoption, retention, and customer satisfaction metrics.
- Experience managing a high-volume book of business.
- Ability to build trust with stakeholders and serve as a strategic advisor.
- Strong analytical skills with the ability to interpret performance data.
- Proficiency in Excel for creating reports, dashboards, and business recommendations.
- Experience translating complex information into clear, compelling narratives.
- Demonstrated ability to collaborate cross-functionally with Sales, Marketing, Operations, Product, Analytics, or Clinical teams.
- Strong organizational skills for prioritizing multiple initiatives.
- Ability to thrive in a fast-paced, high-growth environment.
Responsibilities
- Manage day-to-day relationships with 150+ emerging and small business accounts.
- Build trusted partnerships with stakeholders and provide strategic guidance on program adoption.
- Act as a subject matter expert on solutions, services, and client resources.
- Drive enrollment and engagement initiatives to achieve annual adoption goals.
- Create and deliver recurring performance reports and data-driven insights.
- Coordinate with internal teams to manage escalations and resolve issues.
- Develop account plans to support retention, renewal, and product expansion.
- Cultivate client advocates for testimonials and marketing collaborations.
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