Client Success Manager - Emerging Accounts
New
H
Hinge HealthDigital Health
Remote USFull-TimeMiddle
Salary$76,608 - $139,104; Tier 2: $92,736 – $139,104; Tier 3: $84,672 – $127,008; Tier 4: $76,608 – $114,912. Offers Equity.
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Job Details
- Experience
- 2+ years
- Required Skills
- Data AnalysisMicrosoft ExcelCustomer SuccessAccount ManagementReporting
Requirements
- 2+ years of experience in small business (SMB) account management.
- Experience managing a portfolio of 150+ accounts.
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Demonstrated ability to meet or exceed adoption, retention, and satisfaction targets.
- Strong analytical skills with proficiency in Excel.
- Experience with data storytelling and presenting program insights.
- Strong cross-functional collaboration skills.
- Experience at a high-growth or startup company (preferred).
- Understanding of employee benefits, digital health, or the healthcare ecosystem (preferred).
Responsibilities
- Build and maintain strong relationships with a book of 150+ SMB clients.
- Develop a deep understanding of client goals, enrollment strategies, and success metrics.
- Act as a subject matter expert on MSK solutions to provide strategic guidance.
- Drive enrollment campaigns to achieve annual goals.
- Analyze and present program data to influence decision-making and renewals.
- Coordinate with internal teams including Product, Clinical, and Operations to resolve client escalations.
- Drive product expansion and secure contract renewals across the portfolio.
- Foster client advocacy through testimonials and PR opportunities.
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