Client Success Manager
New
P
PeopleGrove+CORE Higher Education GroupHigher Education Tech
USAFull-TimeMiddle
Salary$65,000 - $80,000 a year
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Job Details
- Experience
- 2+ years of experience in customer success or service within B2B SaaS
- Required Skills
- Project ManagementSalesforceCustomer SuccessRelationship managementCRM
Requirements
- 2+ years of experience in customer success or service within B2B SaaS.
- Bachelor’s degree required.
- Tech-savvy and quick to master new platforms.
- Clear communicator who loves solving problems creatively.
- Professional, empathetic, and detail-oriented.
- Adaptable and energized by change.
- Familiarity with CORE ELMS or CORE CompMS (a plus).
- Experience in healthcare, tech, or higher ed (bonus!).
- Project management skills.
- CRM experience.
Responsibilities
- Own the health of client accounts—driving retention, satisfaction (CSAT and NPS), and advocacy.
- Bridge implementation to launch by configuring platforms and training users.
- Lead regular client meetings and health reviews.
- Respond to client inquiries with enthusiasm and precision, exceeding SLAs.
- Capture insights and feedback to support product enhancements.
- Represent our brand at conferences, campus visits, and webinars.
- Cultivate client champions for case studies and community engagement.
- Maintain meticulous records in Salesforce and Vitally.
- Conduct regular strategic meetings and business reviews to set achievable goals, track overall performance and platform adoption.
- Proactively identify churn risk, and produce and execute success plans.
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