Novara

Novara is a manufacturing company which specializes in making custom furniture and cabinets mainly for kitchen settings.

11-50 employees

Home Decor

Private Company

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Home Decor Furniture Manufacturing Interior Design

Hybrid Work Model

This company offers a hybrid work model combining remote and office work.

Open Positions1

United StatesFull-TimeSafety softwarePosted

Technical Support Specialist

Respond to customer inquiries through the ticketing system, chat, email, and phone.
Manage inbound support calls and provide real-time troubleshooting.
Troubleshoot and resolve basic to moderately complex technical issues using established processes and documentation.
Document customer interactions, troubleshooting steps, and resolutions in the ticketing system.
Escalate issues to Tier 2 with complete context and documentation.
Guide customers through solutions with clear, step-by-step instructions.
Maintain product knowledge and stay current on updates, features, and known issues.
Collaborate with internal teams to support timely resolution of customer concerns.
Contribute to knowledge base articles and internal documentation.
Follow support processes and raise opportunities for improvement.

RESTful APIsTechnical supportCustomer support

About Novara

Novara empowers high-risk industries to proactively manage safety and operational risk, reducing incidents before they happen. Our Novara Flex platform is an all-in-one SaaS solution that unifies data and streamlines Environmental, Health & Safety (EHS) compliance. We serve mid-market and SMB companies in sectors like construction, manufacturing, energy, and utilities. Our platform is recognized for its ease of use and customer satisfaction, supporting everything from incident reporting to carbon accounting. You will help organizations protect their people and critical operations with intelligent, configurable software.

How We Work

We embrace a Hybrid/Remote Workplace model, allowing most team members to work remotely while fostering strong networks through occasional in-office meetings. Our culture thrives on collaboration, even across distances. We promote an open environment that values diversity, equity, and inclusion. This commitment ensures physical, workplace, and psychological safety for everyone. You will contribute to a high-energy team that celebrates success and supports work-life balance.

Why Join Us

Drive impact by selling solutions that protect lives and critical operations.
Grow your career in a rapidly expanding market for EHS and risk management software.
Work with modern sales tools like Salesforce and ZoomInfo to maximize your effectiveness.
Collaborate with a supportive team in a hybrid/remote work environment.
Benefit from uncapped commission and a comprehensive total rewards program.

Benefits & Perks

Annual base salary of $75k-$85k, plus uncapped commission.
Annual On Target Earnings (OTE) ranging from $155k-$165k.
Comprehensive total rewards program.
Learning and development opportunities, including tuition reimbursement.
Paid Time Off (PTO) and paid holidays.
Paid parental leave.
401K with company match.
Paid volunteer days.

Tech Stack

web_serverservermxmapping

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