Customer Loyalty Representative
New
J
JobgetherSaaS Technology
Based in United States, 9 AM–6 PM MTFull-TimeEntry
Salary$18/hour base pay plus commission
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Job Details
- Experience
- 1–2 years
- Required Skills
- Problem SolvingCustomer serviceCustomer SuccessSaaSVerbal communicationActive listening
Requirements
- 1–2 years of experience in sales, customer retention, customer success, or a similar customer-facing role.
- Proven ability to consistently achieve or exceed performance targets and key metrics.
- Strong verbal communication skills with the ability to engage customers naturally and confidently.
- Customer-first mindset with excellent listening skills and the ability to understand customer needs.
- Self-motivated approach with the ability to work independently in a remote environment.
- Strong problem-solving skills and the ability to think quickly during customer interactions.
- Ability to collaborate effectively within a team and contribute to shared goals.
- Business-minded approach with the ability to identify opportunities and recommend appropriate solutions.
- Willingness to continuously learn about industry trends, products, and customer needs.
- Availability to work the required schedule: 9 AM–6 PM MT, with adjusted Saturday hours and Thursdays/Sundays off.
Responsibilities
- Handle inbound customer cancellation calls with the goal of understanding concerns, addressing challenges, and retaining customers.
- Conduct outbound outreach to existing customers with unsuccessful subscription payments and help resolve account issues.
- Provide exceptional customer service through active listening, empathy, and effective problem-solving.
- Educate customers on digital safety solutions and best practices to help protect their online identity.
- Build strong customer relationships by understanding individual needs and recommending relevant solutions.
- Identify retention and upsell opportunities by aligning available products and services with customer goals.
- Become knowledgeable about digital security trends, industry developments, and customer protection best practices.
- Communicate the organization’s mission and value proposition effectively during customer interactions.
- Maintain consistent performance against customer retention, satisfaction, and sales-related goals.
- Collaborate with team members to support a positive and results-driven remote work environment.
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