Customer Loyalty Representative
New
A
AuraDigital Safety
Remote USA, 9am - 6pm MT (8am - 5pm MT on Saturdays) with Thursdays and Sundays offFull-TimeEntry
Salary$18/hour, plus commission. Total compensation (hourly rate + commission) is estimated to be $52,000-$56,000 annually
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Job Details
- Experience
- 1-2 years of sales/retention experience
- Required Skills
- Active listeningCustomer support
Requirements
- 1-2 years of sales/retention experience (or equivalent experience)
- Consistent track record of meeting or exceeding performance metrics
- Excellent verbal communication and engagement skills
- Self-motivated and goal-oriented mindset
- Team player capable of winning within a collaborative environment
- Self-starter with strong business acumen
- Ability to think quickly and creatively to solve customer needs
Responsibilities
- Take inbound customer cancellation calls and retain them as an Aura customer
- Make daily outbound calls to existing Aura customers with failed subscription payments
- Ensure a high level of customer satisfaction through proactive support and active listening
- Address customer concerns and provide solutions
- Master evangelizing Aura's story and mission to customers
- Consult with customers on best practices to better protect their online identity
- Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs
- Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers
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