Bilingual Customer Service Representative
New
A
AnswerHeroCustomer Service
Orlando, Florida, United StatesFull-TimeEntry
SalaryCompetitive pay + bilingual premium
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Job Details
- Languages
- English, Spanish
- Required Skills
- Customer serviceActive listening
Requirements
- Fluency in both English and Spanish (verbal and written)
- High school diploma or equivalent
- Strong empathy, active listening, and professional telephone manners
- Attention to detail and the ability to type accurately while on a call
- Reliable internet and dedicated workspace to ensure a professional setting
- Dependable and consistent attendance
- Availability to work at least one weekend day
- Complete a short bilingual language assessment
Responsibilities
- Answer inbound calls promptly and professionally on behalf of business clients
- Communicate fluently in both English and Spanish
- Take accurate, clear messages and relay them to clients in real time
- Schedule appointments and provide general client support per client instructions
- Follow client-specific call-handling instructions with care and consistency
- Deliver a warm, efficient, and courteous experience on every call
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